Seminar: "Sales & Customer Service"

Business owners now realize the value of providing stellar customer service. One of the worst mistakes in business development is making the sale, then abandoning your client. The resulting consequences reach far beyond losing that customer. Your reputation and that of your business is greatly impacted by your ability to handle complaints, inquiries and solve problems. Sales & Customer Service will provide you with new skill-sets to immediately improve upon your client service skills, and strengthen your customer relationships. Whether you sell a product or service, today's competitive business demands that we provide an "experience" for our clients, one that goes beyond simply satisfying their expressed need. You will learn customer service techniques to professionally grow and discover: How to deal with irate clients Simple techniques to understand the root of the problem: listening, visualizing, questioning Vocal dynamics: Projection, enthusiasm, and power pausing Effective telephone techniques If you're in it just to close the sale, you're in the wrong business. Enhance your enterprise and learn techniques that will not only keep your clients happy, but will have them referring you additional business. Presented by: Mark Baum, Shulman & Associates