CGA-Certified Graduate Assoc. - Customer Service

Course Description: Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Success in home building requires more than skill with sticks and bricks, it requires people skills as well. Keep your customers satisfied with planning, execution, and follow-up of your projects and they’ll be spreading good news about you and your building company for a long time to come. This class is part of the Certified Graduate Associate designation and is a required class. This course is approved for Continuing Education credit for: CAPS, CGA,CGB,CGR, GMB, Master CSP, CMP, and MIRM Instructor: Craig Deimler